Warranty & Product Support

At Zen Grilling, we stand behind every product we sell. As an authorized dealer for the premium brands we carry, we are committed to helping our customers before, during, and after their purchase.

If you experience an issue with your product, our team is here to help guide you through the warranty process and work directly with the manufacturer to reach the best possible resolution.

Manufacturer Warranties

Most products sold by Zen Grilling include a manufacturer's warranty. Warranty coverage, duration, and specific terms vary by manufacturer and product.

Because warranty policies differ by brand, we encourage customers to review the warranty information included with their product or listed on the product page.

As an authorized dealer, Zen Grilling will gladly assist you with eligible warranty claims and communicate directly with the manufacturer on your behalf whenever possible.

If Your Product Arrives Damaged

Please inspect your shipment as soon as it arrives.

If your order arrives with visible shipping damage:

Note the damage on the delivery receipt before signing whenever possible.
Take photographs of the packaging and product.
Contact us within 24 hours of delivery.

If concealed damage is discovered after unpacking, please notify us immediately with photos so we can begin the appropriate freight or manufacturer claim.

Prompt reporting allows us to resolve issues much more quickly.

Warranty Claim Process

If you believe your product has a manufacturing defect:

Contact Zen Grilling with your order number.
Provide photographs or videos of the issue when requested.
Include the product model and serial number, if available.
Our team will review the information and coordinate with the manufacturer.
We will keep you informed throughout the process until the claim is resolved.

Our goal is to make the warranty process as smooth and stress-free as possible.

Possible Warranty Resolutions

Each manufacturer determines the appropriate resolution based on its warranty policies and the nature of the issue.

Depending on the circumstances, a warranty claim may be resolved through:

Troubleshooting assistance
Replacement parts
Product repair
Replacement of the product or affected component

Many warranty claims can be resolved quickly through replacement components without replacing the entire appliance.

Products That Have Been Installed

Outdoor kitchens and built-in appliances often require installation before operation.

Installation alone does not void a manufacturer's warranty.

However, products that have been installed, connected to gas or electrical service, permanently mounted, modified, or otherwise used are generally not eligible for return under our Return Policy unless approved as part of an authorized warranty claim.

What Is Not Covered

Manufacturer warranties generally do not cover damage resulting from:

Improper installation
Improper gas or electrical connections
Failure to follow installation instructions
Misuse or abuse
Commercial use (unless specifically approved by the manufacturer)
Normal wear and tear
Cosmetic damage reported after the inspection period
Unauthorized repairs or modifications

Please refer to your specific manufacturer's warranty for complete coverage details.

Replacement Parts

Many premium outdoor cooking products are designed with serviceable components.

When appropriate, manufacturers may authorize replacement parts as the initial warranty remedy. Our team will assist in ordering and coordinating any approved warranty parts.